Director of Operations Location: Nationwide, Head office in Andover Reporting to: UK Managing Director Salary: Competitive 30% Performance Bonus Car Allowance Benefits We’re seeking a dynamic Director of Operations to join our senior leadership team and drive operational excellence, ensuring our customers receive best-in-class service while maximising efficiency and profitability. If you’re a strategic leader with a passion for operational innovation, a HVAC engineering background, and a commercial mindset, this is your opportunity to make a significant impact in a fast-paced business with ambitious growth plans. The Role As the Director of Operations, you’ll be responsible for the end-to-end delivery of all aspects of our UK operations, from fleet management to service delivery, whilst ensuring the highest standards of health and safety compliance. This role has a key focus on improving system efficiency, engineering leadership and commercial strategy. Your key responsibilities will include: Lead Operational Excellence: Oversee daily operations, managing the deployment of people and assets across nationwide multi-site B2B operations, ensuring seamless delivery at customer sites. Maximise System Efficiency: Leverage our systems (BigChange and Insphire) to their full potential, implementing industry best practice to streamline processes, enhance automation, and drive digitisation across the end-to-end operational workflow. Fleet Management & Commercial Focus: Take ownership of our HVAC fleet, optimising stock utilisation, increasing rental frequency, and boosting margins through to ensure maximum efficiency and value. Champion Health & Safety: Embed a genuine safety culture by leading with the highest standards of health and safety compliance (NEBOSH certificate in Occupational Health and Safety & IOSH Managing Safely required). Drive Service Excellence: Deliver exceptional engineering standards and customer-centric solutions, supporting sales to close opportunities, retain business, and deepen client relationships. Innovate & Improve: Continuously monitor performance, identify opportunities for improvement, and implement innovative tools to enhance efficiency and customer experience. About Cross Rental Services: Cross Rental Services is the UK & Ireland’s leading specialist asset rental business, delivering cutting-edge HVAC, refrigeration, and catering hire solutions. Formed through strategic acquisitions, our team operates across multiple UK sites in a fast-paced, operationally complex environment. Backed by private equity, we are on an ambitious growth journey, focused on accelerating sales, professionalising operations, and driving excellence. Guided by our core values—Respect, Accountability, Teamwork, Commitment, and Integrity—we offer a dynamic workplace where innovation and impact thrive. What We’re Looking For: We’re looking for a commercially astute leader with a proven track record in operational leadership and a passion for delivering results. You’ll bring: HVAC Engineering Expertise: Mechanical engineering qualifications or experience, ideally in the installation and operation of complex chiller and/or boiler solutions, including fuel supply management. Operational Leadership: Experience managing nationwide multi-site B2B operations in an engineering services environment, with a focus on delivering within budget. System Optimisation Skills: Knowledge of best practice for operational systems (e.g., BigChange, Insphire) to maximise efficiency through automation and digitisation. Commercial Acumen: Strong understanding of fleet performance metrics, including stock utilisation rates, revenue generation, and strategies to increase rental frequency and margins. Strategic Vision: Evidence of contributing to long-term strategic planning, forecasting, and budgeting within a senior leadership team, with a track record of managing operational and commercial risks. Leadership & Inspiration: Proven ability to lead and inspire teams in a fast-paced, dynamic business, fostering a culture of respect, accountability, teamwork, commitment, and integrity. What we offer: Competitive Salary 30% Performance Bonus Car Allowance Benefits 25 days’ holiday bank holidays, company pension, private medical insurance, life assurance & corporate eyecare scheme. An opportunity to join fast paced, exciting business and make real impact professionalising our operations. Continued learning & development supporting your career progression. Our Mission: We are customer centric. That means we provide excellent and agile service, which is right first time, every time. We are trusted partners. That means our customers trust us to work with them to solve complex engineering problems with precision. We are innovators. That means we use our expertise to grow our business, constantly looking for opportunity to innovate and improve. We are one team. We aim to grow talent by fostering pride and passion in the business, developing our people through education and having fun. Click “Apply” or send your CV to recruitment@crossrental.co.uk