Job Title: IT Support TechnicianLocation: EssexSalary: >£30,000 + benefits
Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country.
With offices nationwide, this is a great opportunity to join a forward-thinking, modern construction business, that genuinely cares about it's people.
Responsibilities:
Technical Support: Assist users with IT issues, troubleshooting hardware and software problems, and providing timely solutions.
Customer Service: Deliver outstanding customer service, addressing support requests, resolving issues, and building positive relationships.
Communication: Effectively communicate with customers, colleagues, and team members via phone, email, and in-person interactions.
Problem-Solving: Analyse technical challenges, identify root causes, and implement effective solutions.
Documentation: Maintain accurate records of support requests, resolutions, and system configurations.
Learning and Development: Continuously expand your knowledge of IT systems, tools, and technologies.
Collaboration: Work closely with members o...