Overview
Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly
Join to apply for the Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly role at Valor Hospitality Careers UK
Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.
Key Responsibilities
* Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
* Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
* Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
* Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
* Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
* Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
* Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.
Our ideal candidate will have
* Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
* Strong leadership skills with the ability to inspire and manage a team effectively.
* Excellent communication and interpersonal skills.
* Proficiency in hotel management software (e.g., Opera, PMS).
* Strong organizational skills and attention to detail.
* Ability to handle stressful situations with a calm and professional demeanor.
* Flexibility to work various shifts, including weekends and holidays.
Benefits and opportunities
* Valor team member rates at UK hotels, with rooms from just £30 Bed and Breakfast.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty.
* Access to high-street discounts on a range of shops and experiences.
* Cycle To Work Scheme with up to 40% savings on bikes.
* Generous refer-a-friend bonuses, starting at £250.
Health, wellbeing and career growth
* Wellness activities, Employee Assistance Programme, and Healthcare Cash Plan options.
* Fully funded apprenticeship programmes and internal development pathways.
* Monthly and annual team member service awards.
Equality and opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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