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REEBOK - Customer Service Executive - German Speaker, Telford
Client:
Location: Telford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
GB Brands for Reebok is seeking a Wholesale Customer Service Executive for the German-speaking markets - DACH region.
In this role, you will manage daily B2B customer service operations, including order entry, product allocation, and warehouse coordination.
You will monitor shipments and maintain proactive communication with customers to ensure excellent service and satisfaction.
This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.
Key Responsibilities:
* Order Management: Enter customer orders accurately and ensure timely processing.
* Product Allocation & Logistics Coordination: Support order allocation and coordinate with the warehouse for timely shipment.
* Customer Communication: Track orders, monitor shipments, and update customers and internal teams on delivery status and potential delays.
* Cross-Functional Collaboration: Work with Sales, Logistics, and Operations teams to resolve issues and ensure smooth order processing.
* Performance Monitoring: Track KPIs such as order fulfillment and customer satisfaction; report issues and suggest improvements.
Skills and Experience Required:
* At least 3 years experience in wholesale operations and customer service.
* Language: German OR French
* Understanding of order processing, logistics, and after-sales service.
* Strong written and verbal communication skills with a customer-first approach.
* Organized, detail-oriented, able to manage multiple priorities.
* Proficient in Microsoft Office and ERP or order management systems.
* Proactive problem-solver with a calm, collaborative approach under pressure.
Location: London
Salary: Excellent salary depending on experience plus annual bonus, staff discount, and pension contribution
Holidays: 33 days (including Bank Holidays)
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