Uniserve is seeking a proactive and customer-focused Client Relations Manager Support (Internal Sales) professional to strengthen our client relationships and enhance the performance of our CRM systems. This role supports sales and customer engagement within the logistics sector, ensuring data accuracy, smooth communication, and excellent client service.
Key Responsibilities
* Manage and qualify leads, ensuring accurate CRM data entry and follow-up.
* Engage with clients via phone and email to understand needs and provide service updates.
* Maintain and update CRM systems (Salesforce, Microsoft Dynamics, HubSpot, or Sugar).
* Support the sales team with proposals, quotations, order processing, and meeting coordination.
* Track and analyse CRM data to identify client trends and sales opportunities.
* Gather customer feedback to improve products and services.
Skills & Experience
* Experience with CRM platforms, ideally within logistics or supply chain operations.
* Strong communication and relationship-building skills.
* Analytical mindset with ability to interpret CRM and sales data.
* Customer-focused with a proactive approach to service and engagement.
* Excellent attention to detail and organisational skills.
* Comfortable working in a fast-paced, dynamic environment.
* Knowledge of logistics or freight forwarding (advantageous).
Benefits:
* Competitive Salary: We value your skills and commitment.
* Discretionary Bonus: Because your hard work deserves to be rewarded.
* Pension Scheme: We've got your future covered.
* Annual Salary Review: Your growth matters to us.
* Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
* Interest-Free Company Loan: We're here to support you.
* Free On-Site Parking: Convenient and hassle-free.
* Cycle to work scheme
* Referral Bonus £750: Spread the word and earn some extra cash.
* Care First Lifestyle Programme: Because your well-being matters.
* Flu Jabs Annually: Stay healthy, on us
* Life Assurance: We've got you covered.
* Electric Vehicle Charging Points at Work: Embrace sustainable transport.
* Flexible Career Pathway.
* Supply Chain Academy Education Courses: Expand your knowledge through our Apprenticeships and Commercial Courses.