We are an award-winning construction company with a proud reputation for delivering high-quality projects and outstanding customer service. To support our continued growth, we are expanding our Resident Liaison Team in areas across London.
About The Role
As a Resident Liaison Officer, you'll be the first point of contact for residents whose homes we are working in. You'll play a vital role in ensuring our works run smoothly while providing reassurance, clear communication, and exceptional service to residents throughout the process.
Your responsibilities will include:
* Acting as the main contact for residents and keeping them informed at every stage
* Carrying out resident interviews, surveys, and home visits
* Proactively updating residents on works progress
* Handling and resolving queries, concerns, and complaints
* Attending resident-related meetings as required
About You
We are looking for someone who is approachable, empathetic, and highly organised. You will have previous experience in customer-facing roles such as public service, retail, or care, and a genuine commitment to delivering excellent service.
You will also bring:
* Strong communication and interpersonal skills
* The ability to build positive relationships with residents and colleagues
* Good organisational skills with the ability to manage a busy workload
* A calm and professional approach under pressure
* A full UK driving licence and access to your own car (mileage reclaimable)
What We Offer
We value our people and reward their commitment.
In return, you will receive:
* Competitive pay: £30,000 starting salary + £4,000 car allowance
* Generous leave: 26 days holiday + bank holidays
* Comprehensive benefits: Healthcare, pension, staff discounts, and wellbeing initiatives
* Career development: Ongoing training and professional growth opportunities
* Rewards and recognition: Loyalty bonus, referral scheme (£2,000), long-service awards, and regular company social events
* Additional perks: Treat days, well-being day, cycle-to-work scheme, enhanced family leave benefits, uniforms & PPE, free eye tests, flu jabs, and vaccinations
Interviews
Interviews will be held at our offices in Woodford Green, Essex, or via Microsoft Teams.
Reference ID: RLO/OCT25