Customer happiness executive

Job Description About Us Zest Car Rental is an award-winning holiday car hire specialist, known for putting customers first. As the only company in our sector to be a Which? Recommended Provider, we pride ourselves on delivering outstanding service every step of the way. The Role We’re looking for a Customer Happiness Executive to help deliver brilliant experiences before, during, and after our customers’ trips. You’ll handle bookings, solve problems, and make sure every customer feels supported and valued. What You’ll Be Doing Supporting customers via phone, email & live chat Managing bookings, amendments & cancellations Solving queries and turning problems into positive experiences Building rapport and spotting opportunities to add value Going the extra mile to exceed expectations every time What We’re Looking For Customer service experience (office/contact centre) Great communicator with a friendly, confident manner Calm under pressure, empathetic, and solutions-focused Positive attitude with a passion for helping people Good IT skills and attention to detail What You’ll Get Competitive salary + discretionary bonus 33 days holiday (incl. bank holidays) Pension with enhanced contributions Retail discounts, gym membership & wellbeing support 24/7 GP service + Employee Assistance Programme Regular company events Hours 40 hours per week on a shift basis: Mon–Fri 8am–7pm | Sat & BH 8am–5pm | Sun 10am–4pm If you love helping people and want to be part of a company that truly puts customers first, we’d love to hear from you. Benefits: Company events Company pension Employee discount Free parking Health & wellbeing programme Store discount