About CalMac
At Caledonian MacBrayne (CalMac), we play a vital role in keeping Scotland’s island and mainland communities connected. Transparency, trust and accountability sit at the heart of our public service mission and strong information governance underpins everything we do.
We’re looking for an experienced Senior Information Compliance Officer to join our Information Governance team on a 12-months contract, helping ensure the public can exercise their information rights with confidence.
The Role
Working closely with the Information Manager, you’ll be a key member of a small specialist team, responsible for handling information rights requests. You’ll take ownership of a varied caseload, including Freedom of Information (Scotland) Act (FOISA), Environmental Information Regulations (EIRs) and data subject rights requests, guiding cases from receipt through to compliant and timely response.
This is a role for a confident professional who enjoys working with complex legislation, engaging constructively with stakeholders, and balancing accuracy with pragmatism in a fast paced, deadline driven environment.
What You’ll Be Doing
* Managing and responding to FOISA, EIR and data subject rights requests in line with statutory requirements
* Acting as a first point of contact for requesters, ensuring requests are logged, acknowledged and progressed efficiently
* Conducting thorough searches for information and working closely with colleagues across the business to identify information in scope
* Drafting clear, accurate and well-reasoned responses, advising on disclosure, exemptions and associated risks
* Providing high-quality advice and guidance to colleagues on information rights law and best practice
* Supporting internal reviews, complaints and engagement with external regulators where required
* Keeping up to date with legislative developments and case law
* Monitoring performance against KPIs and contributing to reporting and continuous improvement
* Supporting information governance activities more broadly, including data protection and records management
* Contributing to training, awareness sessions, policy development and internal working groups
What We’re Looking For
Essential:
* Proven experience in information governance or compliance within the public sector
* Strong, practical knowledge of FOISA, EIRs, UK GDPR and the Data Protection Act 2018
* Experience responding directly to requests for information from the public and stakeholders
* High level of IT literacy, including Microsoft Purview eDiscovery and Adobe Acrobat Pro for redaction
* Excellent written and verbal communication skills, with the ability to explain complex information clearly
* Strong organisational skills, attention to detail and sound judgement
* Ability to manage competing priorities and work to statutory deadlines
* Degree or diploma level education, or equivalent professional experience
Desirable:
* Scottish Freedom of Information Practitioner Certificate
* Data Protection Practitioner Certificate (or equivalent)
* Experience of records management in the Scottish public sector, including knowledge of the Public Records (Scotland) Act 2011
* Membership of a relevant professional body
Ready to Make an Impact?
If you’re passionate about transparency, information rights and good governance and want to apply your expertise in an organisation that truly matters to communities across Scotland, we’d love to hear from you.
Apply now and help us deliver an information rights service the public can trust.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible.