JOIN US
We're seeking a dynamic Junior Community Manager to join a thriving social agency. You’ll closely collaborate with the Community Agents & Community Management team to oversee our client's social media platforms and their unique communities.
Your responsibilities encompass the full community management life-cycle – from embracing the channels' tone of voice, to recognising & reviewing sentiments as well as tagging comments.
If you thrive in a fast-paced environment, are passionate about automotive, and are excited about being the first point of contact for unique communities, this role is for you.
WHAT YOU DO
* Act as the primary point of contact for the community, maintaining dialogue and fostering positive interactions.
* Embrace the brand channels’ tone of voice to fit individual conversations & respond to highly varied tickets and situations in real-time.
* Monitor the community and swiftly address any crisis with appropriate measures.
* Enforce community guidelines and ensure compliance with established rules.
* Provide community support by addressing inquiries related to products, services, and customer service.
* Review, tag, and sentiment all user comments via a Social Media Management tool.
* Perform quality assurance on the channels.
* Support in providing social media reporting, presentations, and campaign preparations.
* Support on community account management and on client management.
WHO YOU ARE
* You love everything digital and are always up-to-date with the latest trends.
* Interested in Automotive.
* Experienced in using common social media tools and platforms.
* Excellent English verbal and written communication skills.
* Ability to interpret website traffic and online customer engagement metrics.
* Attention to detail and ability to multitask.
* Flexible to work 40 hours per week in rotating shift pattern, including weekend.
* German language skills are a great plus!
WHAT TO EXPECT
* Exposure to senior global clients.
* Working in an international and supradisciplinary team with top talents from different fields.
* A brand-new centrally located office with plenty of creative space to think, take meetings, and collaborate.
* Plenty of opportunities to create big ideas, for big projects, with big impact.
* Flexibility to work remotely - whether from home, the north pole or somewhere warmer. We encourage warmer.
* Structured onboarding, development & tools (Groove-In Buddy, Feedback talks, state of the art IT Equipment and most importantly - a great coffee machine).
* Treat yourself with loads of perks and offers through Perkbox.
* Consider yourself well cared for through Income Protection and Life Assurance, as well as 25 days holiday excluding BH and your birthday off.
* A working environment that ensures fair and equal opportunities for all. We live and support diversity, openness and mutual respect and welcome new colleagues - regardless of nationality, ethnicity, origin, religion, age, gender, gender identity and sexual orientation. You should too. It’s the 21st century.
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