The vacancy
Job Type – Team Leader
Rate of pay - £13.20ph
Hours of Work - 37.5 hours a week
About Us
Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business.
We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!
About The Role
AREAS OF RESPONSIBILITY
* Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
* Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
* Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
* Change - you have the flexibility to recognise change and approach it in a positive, proactive way.
* Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
* Shop Floor - you will deliver excellent standards and know what good looks like You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
* Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
* Click and Collect – you will be required to assist with the Click and Collect process
* Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
* Workshops – you may be required to host various workshops
Experience
WHAT WE’RE LOOKING FOR
* Retail (or similar) experience is desirable
* A confident communicator who can deliver outstanding customer service
* A passion for craft
* Selling skills are advantageous
* Stock replenishment
Skills
* Cash handling
* Comfortable operating within guidelines and polices
* Able to work at pace and with accuracy
* High standards
* Adaptability
* Brand ambassador
* Self-motivated
* Being able work confidently on your own or as part of a team
* Able to demonstrate a craft to a high standard is desirable
COMPANY BENEFITS
* 33 days holiday including bank holidays pro rata, growing with you during your time with us
* 25% colleague discount, with ad hoc double discount days
* Long service awards to thank you for your time spent with us
* Cycle2Work scheme
* Discounted gym membership
* Fun event days to fundraise for our charity partners
* Annual paid-for charity volunteer day
* Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
* Access to a personal pension scheme
* Access to a range of high street discounts
* An inclusive and creative working environment, so you can truly be you and enjoy your time at work
* Colleague social events held throughout the year
JOB SUITABILITY
This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments what you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
About Us
We’re here to help you create
Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
We're here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?
What's Needed
Customer service
Creative
Knowledgeable
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