Job Overview
We think OSPREY LONDON is a pretty special place to work, so we're currently on the lookout for an exceptional individual to join the team on a full-time basis at our St Albans Store.
The Role: To assist the Store Manager with the smooth running and success of the store. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Managing operational functions and developing your team to ensure maximum profitability and compliance with company procedures
Reporting to: Store Manager
Working hours: 5 days/ 40 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role
Education requirements: Min GCSE English & Math's (Grade 4 & above)
Experience required: 1 year+ supervisory experience within the luxury retail sector
Character and Skills: Strong communication skills, both verbal & written
Exemplary sales and customer service skills
Ability to build great relationships with internal teams and customers
Demonstrate drive to achieve/exceed all set targets
Strong commercial acumen
Knowledge and understanding of luxury retail
Good organization and administration skills
Problem solving skills – customer resolution
Ability to work under pressure
Experience in training and mentoring staff
High standard of personal presentation
Strong stock management skills
A keen visual merchandiser with an critical eye
MAIN DUTIES & RESPONSIBLITIES TO INCLUDE BUT NOT TO BE CONFINED TO:
Sales Generation and Service:
* Achieve sales goals by forward planning and maximizing opportunities
* Set and monitor store targets daily and weekly in agreement with Manager
* Always maintain adequate sales floor supervision ensuring excellent customer service & appropriate security
* Commercially driven to achieve all KPI & sales targets
* React promptly and efficiently to changing patterns of footfall for optimum trade
* Ensure company loss prevention procedures are adhered to
* Develop strong customer relationships and loyalty
* Liaise effectively with Centre Management
* Regularly review and feedback competitor activity
Staff Management:
* Assist the Manager in the development of sales team ensuring all company procedures are adhered to
* Assist Manager in the development of Team Members
* Support Manager with Company training programme to include effective use of 'customer service toolkit', selling skills, product knowledge etc
* Supervise and motivate team to meet goals, supporting short and long term team incentives
* Assist Manager with all related administration including staff rota's, staff holidays, sickness records etc.
Visual Merchandising/Store Standards:
* Ensure store presentation & standards meet company requirements including full routine maintenance
* Maintain high standards of cleanliness and organization within the store
* Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team
* Monitor compliance of company dress code
* Apply critical observation and give recommendation for VM improvement
Operations:
* Responsible for accurately and timely completion of all store paperwork
* Facilitate accurate deliveries including identification of any discrepancies etc
* Assist Manager with managing store rotas within budget including holiday cover etc
* Assist Manager with company stock take
* Accurate and efficient ongoing stock management
* Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds
* Maintain all store safety standards and all assessments relating to health & safety
Job Types: Full-time, Permanent
Pay: £13.25-£13.50 per hour
Expected hours: No more than 40 per week
Benefits:
* Company pension
* Employee discount
* Free parking
Experience:
* Retail management: 3 years (required)
Work Location: In person