Ref: 3734Job Title: Product SpecialistSalary: £24,000 with £37,000 OTEHours: 09.00 – 18.00Location: High WycombeMain Responsibilities:Develop a deep understanding of all products Assist customers with the onboarding process, guiding them through the setup of their products and providing training as neededBuild and maintain strong relationships with customers enrolled Identify opportunities to upsell or cross-sell additional products to customersAddress customer concerns and escalations, working with internal teams to resolve issues and ensure a positive customer experienceMaintain accurate records of customer interactions, including enquiries, resolutions, and feedback, and provide regular reports to management on customer satisfaction Key Skills:Excellent communication skills and a good telephone mannerGreat computer skills and the ability to multi-taskHigh levels of commitment to providing the best customer careA positive and friendly attitude in the work environmentAn exceptional work ethicPlease only apply if you match the above criteria.S4 is acting as an agency for this role.At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10-15 minutes. If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV. Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.