Route Manager - First Class Onboard ServicesPermanent | £34,000 - £35,000 per annumReed Recruitment is delighted to be partnering with a leading transport services provider to recruit a Route Manager - First Class Onboard Services for the prestigious Enterprise Express route between Belfast and Dublin.This is a hands-on operational leadership role suited to an experienced people manager who thrives in live environments and is passionate about delivering exceptional customer experiences. You will play a pivotal role in ensuring a premium first-class hospitality service is delivered consistently on every journey.The RoleAs Route Manager, you will take full responsibility for the day-to-day operational delivery of first-class onboard services across your assigned route. With a strong on-train presence, you will lead, coach, and support teams while ensuring high standards of service, compliance, and efficiency are always maintained.You will be instrumental in driving continuous improvement, maintaining food and beverage service quality, and ensuring passengers receive a seamless, high-end experience from departure to arrival.Qualifications & ExperienceDegree or professional qualification in Business Management, Hospitality, Logistics, or a related discipline (preferred)Proven management or senior supervisory experience within hospitality, catering, logistics, or operational environmentsStrong working knowledge of food hygiene regulations, health & safety requirements, and service quality standardsHealth & Safety, ISO, or Food Hygiene certifications are highly desirableEssential Skills & AttributesExcellent communication skills with the ability to engage clients, customers, and teams effectivelyConfident leadership style with the ability to motivate and influence in a fast-moving, live environmentFlexible and adaptable, with a calm approach to service disruption or operational changeStrong attention to detail and commitment to premium service deliveryWell,-developed organisational skills and commercial awarenessCustomer-focused mindset with a proactive, solution-driven approachAbility to implement, monitor, and maintain policies and procedures consistentlyDesirable ExperienceRoute-based operations, onboard services, or catering logistics experienceKnowledge of ISO standards, audits, and quality assurance frameworksBudget management and cost control exposureExperience using operational systems and performance reporting toolsReady to Apply?If you're currently working in logistics, hotel operations, or a chef/restaurant management role and are seeking a rewarding career move into a premium transport service environment, we'd love to hear from you.Please submit an up-to-date CV today via the "Apply" link or, you can call the Branch and speak with Donna WHJS1_NI