IT Support Technician
We are seeking a proactive and skilled IT Support Technician who thrives in a dynamic, multi-site environment. The ideal candidate will possess a strong technical background in hardware, software, and network troubleshooting, coupled with a commitment to delivering exceptional user support.
Responsibilities
1. IT Support & User Assistance
* Provide comprehensive IT support for all PC hardware, software, and associated peripherals across multiple sites.
2. System Setup & Configuration
* Configure and deploy PCs, laptops, telephony, and peripheral devices for staff.
* Install, configure, and maintain operating systems to agreed standards.
* Manage user accounts, access permissions, and IT assets, ensuring smooth onboarding and offboarding.
3. Infrastructure Management & Improvement
* Maintain and enhance the local IT infrastructure to improve efficiency and reliability.
* Support upgrade programmes, infrastructure projects, and continuous improvement initiatives.
* Ensure systems remain secure, resilient, and aligned with operational needs.
4. Cybersecurity & Compliance
* Promote cybersecurity best practices across the organisation.
* Help maintain compliance with relevant security and data protection standards.
5. Documentation & Knowledge Management
* Keep IT documentation up to date, including system inventories and procedural guides.
* Provide day-to-day assistance with core systems, including Microsoft 365, Active Directory, and ERP software (123Insight).
* Troubleshoot system, server, and network problems, diagnosing and resolving hardware and software issues.
* Log all support calls and document outcomes to help identify recurring issues and improve service.
Key Requirements:
* Experience with Microsoft 365 ecosystem (Teams, Exchange, OneDrive, etc.)
* Experience with Microsoft 365 Administration
* Knowledge of Active Directory / Entra ID (Azure AD)
* Excellent troubleshooting skills
* Strong Communication and Customer service skills
* A proactive and enthusiastic attitude towards learning new technologies and continuously improving technical skills.
* Keen interest in professional development and a desire to grow within a dynamic IT environment
* Experience with PowerBI would be advantageous
* Familiarity with Microsoft Intune / Endpoint Manager would be advantageous
* Full UK Driving license with access to own vehicle.
Call-To-Action
* If you're ready to take your IT career to the next level with a company that values innovation and teamwork, we invite you to apply today Join us at Nugent where your skills will make a difference.
Job Types: Full-time, Permanent
Benefits:
* Additional leave
* Canteen
* Company events
* Life insurance
* On-site parking
Work Location: In person