Customer Service Coordinator
Hours: Full Time | Monday to Friday | 8:30am - 5:00pm
Please note: Due to the location of the site, applicants must hold a full UK driving licence and have access to their own vehicle.
Enjoy building customer relationships and keeping things running like clockwork? This varied role combines customer service, order processing and logistics coordination within a supportive and growing business.
Working with both UK and international customers, you'll manage orders from receipt through to delivery, ensuring a seamless customer experience while supporting the smooth movement of goods across the supply chain.
Key Responsibilities
Manage customer accounts across UK and international markets
Process and track customer orders from receipt through to delivery
Coordinate logistics and liaise with customers, hauliers and internal teams
Prepare export, import and delivery documentation
Handle customer enquiries, updates and issue resolution
Support sales and commercial teams with customer information
Maintain accurate records across multiple systems
Ensure compliance and documentation accuracy
What We're Looking For
Essential Skills & Experience
Previous experience in customer service, customer support or order processing
Strong administrative and IT skills
Excellent communication skills
High attention to detail and accuracy
Ability to prioritise and manage multiple tasks effectively
Experience working within a manufacturing environment
Confident using multiple systems and software platforms
Full UK driving licence and access to your own vehicle due to the location of the site
Desirable Experience
Import/export experience
Customs or shipping documentation knowledge
Understanding of HMRC regulations
Experience supporting logistics or supply chain operations
Salary & Benefits
Salary up to £33,500 DOE
Performance bonus scheme
Generous pension contribution
Life insurance
24 days holiday plus bank holidays
Join a stable and growing family-run business
Supportive and collaborative team environment
Long-term career development opportunities
Apply Today
If you have experience in customer service, logistics, order processing, customer support or supply chain administration, and you're looking for a varied role where you can make a real impact, we'd love to hear from you