Job Description
Luxury Jewellery Store Manager – Salisbury
Location: Salisbury, Wiltshire
Salary: DOE + Annual Performance-Related Pay (APRP)
Hours: Full-time (37.1 hrs/week, 5 days)
Benefits & Opportunities – Why Join Us?
* Competitive salary + APRP – reward for your performance
* Full JET (Jewellery Education Training) – industry-recognised qualification
* 29 days annual holiday (including bank holidays)
* Workplace pension
* Supportive, friendly team environment with ongoing development and career progression
About the Company
We are an award-winning luxury jewellery retailer with multiple stores across the South of England. Known for exceptional customer service, high-end craftsmanship, and premium jewellery, we pride ourselves on creating a memorable customer experience.
Our team enjoys a supportive, professional environment, where ideas are valued and opportunities to progress your career are actively encouraged.
The Role
We are looking for a hands-on Luxury Jewellery Store Manager to lead our Salisbury store. This is a high-responsibility, highly rewarding role, perfect for someone with retail management experience in luxury or boutique settings.
You will manage a team of 6, take full ownership of store performance, drive sales growth, and ensure a world-class customer experience.
Key Responsibilities
Team Leadership
* Lead, motivate, and develop a team of 6
* Manage recruitment, onboarding, training, and performance reviews
* Build a positive, high-performing team culture
Sales & Performance
* Drive sales and consistently exceed targets
* Monitor KPIs and analyse performance trends
* Identify opportunities to increase revenue and profitability
Store Operations
* Oversee stock control, cash handling, and daily store operations
* Maintain high visual merchandising standards and store presentation
Customer Experience
* Deliver personalised, exceptional customer service
* Build and maintain long-term customer relationships
* Manage enquiries, orders, and complaints efficiently
Planning & Administration
* Plan staff rotas to match trading patterns
* Maintain accurate customer records and databases
* Report store performance to senior management
Health & Safety
* Ensure full compliance with H&S regulations
* Maintain a safe environment for staff and customers
About You
* Experience as a Store Manager, Retail Manager, or Assistant Manager
* Background in luxury jewellery, premium retail, or boutique fashion preferred
* Strong leadership, people management, and coaching skills
* Commercially driven, with a focus on sales growth and profitability
* Organised, proactive, and hands-on
* Excellent communication and interpersonal skills
Technical Skills:
* Microsoft Office
* POS / till systems
* Stock management systems
* Bransom software (desirable)
Working Hours
* Monday – Saturday: 9:15am – 5:10pm
* Some Sundays in December: 9:45am – 4:10pm
* Fixed days off: Sunday & Monday
Apply Now
If you are a motivated Luxury Jewellery Store Manager with a passion for high-end retail and team leadership, we want to hear from you. Apply today with your CV and take the next step in your luxury retail career!