Client Finance Administrator
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Location: Linnaeus Davies Veterinary Specialists, Hitchin
Type: Full-time
Posted: Yesterday
Requisition ID: R-212613
Your role and responsibilities
Davies Veterinary Specialists is currently recruiting for a full-time Client Finance Administrator that reports to the Finance Manager to assist in the day-to-day running of our busy referral centre.
You must be able to work as a team as well as independently, supporting our clients, patients, and clinical teams in our busy practice. This is a rewarding and challenging role that will require teamwork and dedication.
Key responsibilities include:
* Reconciliation of daily takings.
* Billing and finance support, covering sales, charges, and payments.
* Assessing and submitting insurance claims in a timely manner.
* Reviewing accounts and clinical history to assist clients requiring direct claims.
* Assisting clients with finance and insurance queries, guiding policyholders on claims, and keeping them informed verbally and in writing.
* Ensuring prompt and accurate payment of insurance shortfalls, excess, and co-payments.
* Credit control for outstanding payments, insurance shortfalls, and payments from insurers.
* Communicating via telephone and face-to-face with clients.
This is a full-time role, working 40 hours per week, with Saturday work on a rota basis (approximately 1 in 6-8 weeks).
Benefits
* 5 weeks holiday + bank holidays + birthday leave
* Career progression opportunities
* Staff discount schemes
* Life assurance
* Enhanced sickness pay
* Enhanced family leave
* Employer contribution pension scheme
* Income protection
* Wellness programs including:
o Employee assistance program
o Eyecare vouchers
o Free annual flu jab
o Cycle to work scheme
About us
Davies is one of Europe's largest and most diverse small animal veterinary referral centres, with over 200 staff members.
Located in Hertfordshire/Bedfordshire countryside, within 50 minutes of London by train.
Founded over 20 years ago, Davies is recognized as a leader in veterinary referral services, known for pioneering sustainability initiatives and awards such as the Investors in the Environment Green Award.
At Linnaeus, we support our staff's physical and mental health with initiatives like Mental Health First Aiders and Employee Assistance Programs.
Davies Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the world's largest family-owned veterinary company, driven by purpose to create a better world for pets and people.
Our culture is inclusive and diverse, committed to excellence and our purpose, providing extensive development and wellbeing support for our associates.
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Salary: £25,646.40 per annum
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