Operations Manager
Derby Mickleover Hotel, Signature Collection By Best Western
Are you highly motivated and experienced in hotel management? We're looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.
What You'll Do:
* Oversee Operations: Manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
* Lead the Team: Develop and manage department heads and staff to ensure efficient and effective operations.
* Maximize Revenue: Optimize revenue streams and control costs to meet financial goals.
* Ensure Compliance: Adhere to legal requirements and regulations.
* Enhance Guest Experience: Develop and implement strategies to improve guest satisfaction.
* Resolve Issues: Handle guest complaints promptly and ensure resolution.
* Build Relationships: Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
* Shape Policies: Participate in the development and implementation of hotel policies and procedures.
* Manage Crises: Develop and implement crisis management plans and protocols.
Benefits
* Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
Ideal Candidate
* Proven experience as a hotel operations manager or in a similar role
* Strong leadership and management skills with the ability to motivate and develop staff
* Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
* Strong financial management skills with the ability to maximize revenue and control costs
* Strong knowledge of hotel operations and industry trends
* Strong problem-solving skills and ability to make decisions in a fast-paced environment
* Ability to work flexible hours including nights, weekends, and holidays
* Bachelor's degree in hospitality management or a related field preferred
If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
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