We are seeking an experienced and highly organised Hospitality Manager to oversee the day-to-day operation of our café, bars, and events and functions. WHAT IS INVOLVED? This position requires a proactive individual with strong communication skills and a commitment to excellent service. You will play a central role in ensuring that all hospitality areas operate smoothly and that visitors receive a positive and professional experience. You will ensure the delivery of a consistently high-quality service that is safe, efficient, and meets the expectations of all users. Your Key Responsibilities will include: Manage and supervise the daily operation of the café, bars, and associated events Maintain high standards of customer service, safety, and operational efficiency Provide effective leadership and support to hospitality staff Act as a primary point of contact for customers and visitors Welcome guests and ensure all enquiries are handled professionally, politely, and promptly For further information please contact Mark Saint via email at Mark.Saint@durham.gov.uk to arrange an informal discussion about the role. WHAT WILL I NEED? You should hold a NVQ Level 3 or equivalent experience in a relevant discipline a Food Hygiene qualification and a First Aid qualification or a willingness to work towards Please refer to the attached Person Specification for the full criteria. INTERVIEWS Interviews will be held week commencing 4th May 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. Please visit our website to understand our position on using AI to support your application and for guidance on completing your application. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentREG@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram Like us on Facebook Visit our website VPRS/161