The Assistant Administration Manager will have the responsibility to support The Administration Manager in the operational management of the Patient Healthcare Advisors that undertake the administrative functions supporting of the operational teams.
The Assistant Administration Manager will be responsible for maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets and will be responsible for ensuring patients receive timely access to elective services, this includes referral management, appointment booking, procedure scheduling, appointment management and outpatient clinic scheduling.
The Assistant Administration Manager will work with Patient Healthcare Advisors to ensure that they deliver a high-quality service ensuring adherence to the Patient Access Policy.
* Manage performance of all PHAs and keep their performance efficiencies above 80%.
* Provide daily updates and reports on performance and monitor agreed actions to ensure delivery.
* Identify in timely manner to the Administration Managers any risks to agreed delivery.
* Support the Administration Manager on external meetings with commissioners where required.
* Develop and sustain good relationships and work closely with other departments.
* Provide support to identified projects.
* To support in the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team.
* Any other duties/responsibilities as delegated by Management Team to support the function and development of the service.
Who we are
Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience
Role Requirements
* Good communication, presentation & interpersonal skills.
* Strong prioritisation skills with the ability to manage competing demands.
* Self motivated, highly organised, ability to remain focused under pressure
* Able to influence, inspire, and effectively work with those around you
* Performance Management skills.
* Ability to identify key performance indicators
What we can offer to you
* Excellent work / Life balance
* Supportive environment
* 25 days holiday plus bank holidays
* An extra day off to celebrate your birthday!
* NHS Discount & Support Schemes
* Employee Assistance Program
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Benefits:see below on Job Description
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