Customer Success Specialist
Chesterfield | Up to £28,000 + up to 5% Bonus
Health & Dental | 25 Days Holiday + Christmas | Make a Real Difference
Join The UKs Fastest-Growing Healthcare Simulation Provider
Our client is the UKs leading provider of healthcare simulation equipment, they help universities, NHS trusts, and training centres across the country deliver life-saving education. Now, theyre looking for a Customer Success Specialist to help them deliver an outstanding customer experience every step of the way.
This is your opportunity to join a high-performing, purpose-driven team that values autonomy, ownership, and a deep commitment to quality.
Key Responsibilities of the Customer Success Specialist:
This is more than customer service. Youll be a trusted partner to clients resolving queries, managing orders, and helping customers get the very best from their products.
Your day-to-day will include:
1. Responding to phone, email, and live chat enquiries
2. Solving problems and offering expert product advice
3. Managing orders and stock flow with accuracy and care
4. Collaborating across teams to improve the customer journey
5. Educating clients on how to maximise value from their equipment
6. Keeping detailed records and reporting on key trends
7. Occasionally pitching in with warehouse and website suppo...