Working hours: Monday-Friday pm (30 hours)
About Us
We are a well-established three-site GP practice in the Aylesbury area, committed to delivering excellent patient care with a strong family team ethos. We're proud of our educational focus and offer a supportive working environment with ongoing training and development opportunities
About the Role
Are you a proactive, compassionate, and organised individual looking to make a real impact in patient care? Join our dedicated team as a Triage Coordinator and Administrator, where you'll be at the heart of guiding patients to the right care, at the right time.
As a Triage Coordinator and Administrator, you'll support our clinical triage service by managing incoming patient requests and ensuring they're directed to the most appropriate healthcare service. You'll play a vital role in both administrative duties and in helping patients navigate physical, mental, and social care pathways.
You'll work closely with the multidisciplinary team (MDT), assist with same-day triage flow, and be a key communicator between patients and clinicians. This role also includes general administrative support.
Key Responsibilities
* Be a core user and support the ongoing development of KLINIK, our online triage platform
* Act as a care navigator, guiding patients through healthcare pathways and services
* Liaise with clinical teams and attend meetings regarding triage processes
* Support clinicians by gathering relevant patient history and clarifying information
* Monitor incoming communication, flag urgent cases, and allocate appointments appropriately
* Provide clear and compassionate communication with patients via phone and online
* Ensure safe and effective information handling and uphold strict patient confidentiality
* Support general practice operations as needed, including administrative and back-office tasks
What We're Looking For
Essential:
* Strong communication skills (written and verbal)
* GCSE (or equivalent) in Maths and English
* IT proficiency and willingness to learn new systems
* Ability to work under pressure and manage competing priorities
* A flexible, patient-focused approach with a commitment to confidentiality
Desirable:
* Experience in a GP practice or similar setting
* Knowledge of EMIS and medical terminology
* Customer care background
* Experience in triage or patient-facing roles
Ready to Apply?
If you're a team player who thrives in a fast-paced environment and wants to make a difference in people's healthcare journeys, we'd love to hear from you.
Closing date: 28th September 2025
We will begin reviewing applications the week of 29th September, and shortlisted candidates will be contacted shortly thereafter
Disclosure and Barring Service check
This post is subject to the Rehabilitation of offenders Act (exceptions order) 1975 and as such will be necessary for a submission for Disclosure to be made to the Disclosure and Baring service (formerly known as CRB) to check for any previous criminal convictions
Job Type: Part-time
Pay: £12.70 per hour
Expected hours: 30 per week
Work Location: In person