Working Hours 40 per week plus Saturday mornings on a rota as overtime
Benefits • 23-27 days holiday• Birthday Leave• Contributory pension scheme• Car Purchase Scheme• Healthcare Cash Plan• Life Assurance• Enhanced Maternity and Paternity Pay
Salary From £26,500 basic plus bonus
Closing Date 08/07/2025
Salary £26,500 with a potential OTE of £34k depending on experience.
Benefits include 23 – 27 days holiday, birthday leave, enhanced maternity and paternity pay, life assurance, contributory pension scheme, competitive bonus scheme, healthcare cash plan, staff car purchase scheme.
Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With over 75 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.
We are looking for an experienced Service Advisor who will be initially be based at our purpose built VW Group Service Centre on Hawksworth Industrial Estate.
Working in a busy department, you will be the main point of contact for our service customers ensuring that customers are called in advance of their visit to confirm attendance. On arrival you will take them through all the necessary paperwork, ensuring that all the technical terms are explained clearly. After this, your role will be to set expectations with the customer and keep them updated throughout the repair of their vehicle. When the work is complete you will be responsible for taking payment and selling any additional products that may be of benefit to the customer which can include retention products.
We are looking for an individual with exceptional interpersonal skills and the ability to communicate effectively with both customers and colleagues. Effective time management and organisational skills are needed to ensure that bookings and servicing are carried out efficiently. The successful candidate will have a desire to take control of their own earning potential with the ability to sell additional products and services to our customers.
Previous experience in an automotive customer service role is essential.
This is a full time (8am to 5pm) Monday to Friday role with Saturday mornings worked on a 1 in 3 rota basis and paid as overtime.
Please note this whilst this post is a permanent position. it is being recruited for to initially cover a vacancy due to sickness. Upon the post holders return you would be redeployed in the same role within the Fish Brothers group. (all sites are in Swindon)
Registered Address: Ashworth RoadSwindonSN5 7UZ
VAT No. 618149337
Company Name: Fish Brothers (Swindon) Limited
Company Number: 2583215
RFC: 706125
Fish Brothers (Swindon) Ltd is authorised and regulated by the Financial Conduct Authority. FRN: 706125. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. We typically receive a fixed commission calculated by reference to the vehicle age, model or amount you borrow, for introducing you to a lender but this does not affect the interest you pay on the agreement, which is set by the lender.
Fish Brothers (Swindon) Ltd is an Appointed Representative of AutoProtect (MBI) Limited for General Insurance distribution purposes which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation (Firm Reference Number 312143). You can check this on the FCA Register by visiting the www.fca.org.uk
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