Data Analyst
Role Purpose
The Data Analyst supports the operational and commercial performance of a cleaning contract by collecting, analysing, and presenting data that drives evidence-based decision making. The role works with operational systems (including digital audit tools, workforce systems, and internal reporting platforms) to ensure high-quality data, accurate performance tracking, and meaningful insights.
Key Responsibilities
Data Collection & Validation
* Gather operational, audit, compliance, workforce, and financial data from internal systems (including Velocity or equivalent).
* Validate data accuracy by checking for gaps, anomalies, and inconsistencies.
* Work with site teams to improve data quality and ensure correct system usage.
* Maintain organised datasets and clear documentation of data sources and definitions.
Data Analysis & Insight Generation
* Analyse cleaning performance metrics such as KPI/SLA results, Quality audit scores, Shift attendance and labour utilisation, Productivity metrics, Complaint and incident trends, Equipment and stock usage.
* Identify performance issues, patterns, root causes, and opportunities for improvement.
* Produce actionable insights that support operational and commercial decision making.
Reporting & Dashboards
* Create and maintain reporting dashboards using Excel, Power BI, or other analytics tools.
* Prepare weekly and monthly reports for internal leadership and client review meetings.
* Use Velocity data extracts to update automated dashboards.
* Ensure reports clearly communicate results, trends, and recommended actions.
Operational & Contract Support
* Assist Operations Managers by providing data-driven recommendations to improve efficiency and service quality.
* Support labour modelling and workload analysis to optimise staffing levels.
* Track onboarding, training completion, and compliance activities through system data.
* Support mobilisation and transformation projects by analysing baseline data and post-mobilisation performance.
Quality, Safety & Compliance Monitoring
* Monitor data related to QHSE audits, incidents, and compliance.
* Validate that cleaning standards and service levels are met according to contract requirements.
* Highlight risk areas and support corrective action plans.
Stakeholder Engagement
* Present data and insights in a clear, accessible format to both operational teams and clients.
* Collaborate with Operations, QHSE, HR, and Finance to support joined-up reporting.
* Provide system and reporting support to site management teams as required.
Skills & Experience Required
Essential
* Strong analytical skills and experience working with operational or performance data.
* Advanced Excel skills (pivot tables, formulas, data modelling).
* Experience with BI or reporting tools such as Power BI, Tableau, or similar.
* High attention to detail and accuracy.
* Ability to communicate complex information clearly to non-technical audiences.
* Strong organisational and time-management skills.
Desirable
* Experience using cleaning/FM systems.
* Experience in facilities management, cleaning, or service-based industries.
* Knowledge of KPI/SLA frameworks.
* Experience with data automation or integration processes.
* Understanding of QHSE reporting standards.
Salary: To be confirmed, depending on experience.
Full Time Work
Location: Abbey Mill Business Centre, Paisley
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