Caroline Gardner Publishing, a leading British design brand in cards, stationery, home, and gifts, is seeking a collaborative and experienced Warehouse Despatch Manager/Supervisor to join our team.
The business is at an exciting stage of growth and transformation. With ambitious plans to expand, we're building a new warehousing operation to support our future. This role will be based at a new warehouse facility in Banbury.
As Warehouse Despatch Manager / Supervisor, you will play a key role in ensuring customer orders leave the warehouse accurately, safely, and on time. Reporting to the Warehouse Manager, you will take day to day ownership of the despatch function, supervising the picking, packing and outbound team and acting as the first point of escalation for despatch related issues.
This is a hands-on role, balancing operational delivery with people supervision, process discipline and continuous improvement. You will help set standards, embed best practice, and ensure our customers receive the level of service they expect from the Caroline Gardner brand.
What you'll do
Lead daily picking, packing and despatch for orders
Prioritise workloads and ensure accurate, on‑time despatch
Supervise and support a small team, including seasonal staff
Maintain high standards of accuracy, presentation and customer service
Work closely with carriers, couriers and Customer Services to resolve issues
Promote safe working practices and ensure compliance with H&S procedures
Use WMS and scanning systems confidently, ensuring team consistency
Identify improvement opportunities and support changes to processes and layout
Contribute to go‑live, testing and set‑up activities at the new site
What skills you'll have
Experience in despatch, picking/packing or outbound warehouse supervision
Strong understanding of despatch processes and carrier requirements
Ability to lead and motivate teams in a fast‑paced environment
Confident using WMS with strong attention to detail
Organised, calm and solutions‑focused under time pressure
Comfortable in a physically demanding role, including standing and lifting
Forklift experience is a plus
What we're looking for
Thoughtful, practical and reliable
Clear, respectful communicator
Takes pride in quality and accuracy
Open to learning and continuous improvement
Shares our values: thoughtful, practical, open and collaborative
Why join us?
Work with a creative, values-led brand celebrating 30+ years of design excellence
Be part of a B Corp-certified business committed to people, planet, and profit
Enjoy benefits including staff discount (up to 65%), annual bonus, pension & GLA, EAP, generous holiday allowance, a birthday day off and more
Competitive salary (depending on your experience).
Role type: This is a permanent, full-time role (start date to be agreed: mid-March/April Standard working hours are approximately 8.00am–4.30pm, with flexibility to support early deliveries or late dispatch during peak periods, weekend moves or stock transfers.
Location: Banbury
How to apply: Please send your CV & cover letter to as soon as possible.
N.B. Unfortunately, we're only able to accept applications through selected agencies. We also may interview candidates at any stage in the process. Thank you.
We welcome your application: Caroline Gardner is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
Please find the full job description and more about Caroline Gardner on our careers page in the link here