Team Leader
Department: Takeaway
Employment Type: Full Time
Location: Cloud Kitchen - Glasgow
Reporting To: Multi Site Manager/Area Manager
Compensation: £14.00 - £15.00 / hour
Description
Manages the day to day aspect of the Pasta Evangelists Kitchen. Oversees all aspects of the Pasta Evangelists business through creating a culture to be proud of, making sure that Food/Health and Safety regulations are complied, coaching and supporting, motivating and engaging all employees. Has responsibility for achieving above average results.
Opening hours: from 10.00am to 2.00am from Monday to Sunday
What you'll do at Pasta Evangelists:
* Attend meetings when required.
* Embrace and embed new changes in PE systems and processes.
* Training the new starters according to the company guidelines.
* Coaching and supporting team members in their development. Highlights high performing individuals.
* Track team absences and report them to your Area Manager/Deputy Area Manager.
* Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required.
* Help to create a customer focused environment.
* Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy.
* Implement the lead from the front mindset and set a clear example of Product quality for all to follow.
* Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction.
* Clear communication of Sales Goals, striving to consistently exceed sales targets.
* Train the team on all new products enabling them to drive sales.
* Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food).
* Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary.
Who you are:
* You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change.
* You have experience of managing a diverse workforce.
* You are customer-focused, and enjoy interacting with customers.
* You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them!
* You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience.
* You are hugely detailed oriented and don’t ever cut corners
* You love working in a team and helping to manage other chefs in the kitchen!
* You can clearly communicate both verbally and in writing
* ... A pasta lover!
What we can offer:
* £14 per hour - £15 per hour from midnight onwards
* Monthly bonus according to site performance
* Join a dynamic, fast-moving & diverse team
* Regular team socials
* Free Pasta Evangelists products
* Referral Scheme bonus
* Cycle to work scheme
* Development Opportunities - you can grow inside the business
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