Salary: £35,000 - 40,000 per year Requirements: Minimum 2 years experience in a hands-on service desk, field engineering, or IT support role Strong Windows 11 knowledge; experience supporting Windows Server and administering Microsoft 365 Solid understanding of LAN, VPN, DNS and switching, with exposure to firewall configurations A customer-first mindset, focused on outcomes and proactive fixes Full UK driving licence and access to a reliable vehicle is essential Desirable: Experience supporting IT within the care, healthcare, or other regulated environments Desirable: Experience with Active Directory / Entra ID, Intune, Autopilot and Microsoft Azure Desirable: Familiarity with modern infrastructure such as UniFi and SMB firewalls Desirable: Scripting or automation experience (PowerShell) and strong documentation practices Desirable: Exposure to RMM / PSA tooling and backup / AV platforms Responsibilities: Provide friendly, high-quality IT support to colleagues across Head Office and care sites Own and resolve 1st and 2nd line IT support tickets, ensuring timely fixes and a positive user experience Travel to sites to resolve incidents that cannot be fixed remotely Act as the primary day-to-day point of contact between CWC Group and the third-party IT Managed Service Provider (MSP) Log, track and manage escalations to the MSP, ensuring clear ownership, timely updates, and resolution within agreed SLAs Set up and support new starters and leavers, including device provisioning, account creation/closure, access changes, and asset handover Work alongside the MSP to support and troubleshoot Microsoft 365 and Windows environments Diagnose and resolve 1st and 2nd line networking issues, escalating where appropriate Work with the MSP to maintain an accurate IT asset register and site inventories Work within agreed SLAs and priorities, ensuring appropriate change management and clear communication to stakeholders Contribute to IT projects and deployments, including migrations, upgrades, and rollouts of new systems Act as a key IT contact within the Group, providing proactive guidance and documenting solutions and known issues Collaborate with colleagues and leadership to improve processes, knowledge articles, and IT tooling Technologies: Active Directory Azure Firewall Support LAN Microsoft 365 PowerShell SMB VPN Windows Office 365 Cloud Cisco DevOps More: CWC Group is a growing family-owned healthcare provider established in 1985, delivering nursing, residential, and disability care across locations in Ireland, including Northern Ireland. We maintain a person-centered approach, focusing on dignity, choice, independence, and high standards of care in welcoming environments. This full-time, permanent IT Technician role is based at our Head Office in the Carryduff area, with regular travel to care locations as required. We offer a supportive team environment and the opportunity to take ownership of our IT and digital systems. last updated 11 week of 2026