Are you an experienced Council Tax Officer looking for your next challenge? We’re seeking a proactive professional to join our friendly, high-performing Revenues team. This is a fast-paced, telephone-based role where you’ll play a vital part in supporting residents with all aspects of Council Tax billing, registration, and entitlement to discounts and exemptions — ensuring every customer receives clear, accurate, and empathetic support. Key Responsibilities: * Handle a high volume of inbound customer calls relating to Council Tax queries * Register new accounts and apply relevant discounts and exemptions in line with legislation * Ensure full compliance with Council Tax regulations and local policies * Maintain accurate records and update information using the MRI/Academy system * Deliver excellent customer service in every interaction What You’ll Need: * Proven experience working as a Council Tax Officer * Solid understanding of Council Tax legislation and procedures * Confident and professional telephone manner with strong communication skills * Experience using the Academy (Capita) system * Ability to work independently and as part of a hybrid team environment This opportunity is perfect for someone who enjoys helping people navigate complex information and takes pride in providing a...