As a Spa Therapist at The Carlyon Bay Hotel, you will carry out a variety of spa and beauty treatments daily, including facials, massages, wellness treatments, and waxing. You will also be responsible for helping achieve sales targets and managing customer feedback.
Specifically, you will be responsible for performing the following tasks to the highest standards:
1. Offer guests a high level of service while embracing the company's brand standards.
2. Maintain comprehensive knowledge of all treatments, products, promotions, spa day, and spa break packages on offer.
3. Ensure all treatments comply with current legislation and company standards.
4. Cross-sell complimentary services and recommend appropriate home care products.
5. Provide post-treatment advice, aftercare, and recommendations.
6. Interact and communicate effectively with clients, members, team members, guests, and management.
7. Maintain our standard of cleanliness, hygiene, and professional presentation.
8. Maintain linen and product levels in treatment rooms.
Experience with Elemis products is preferable but not essential. A minimum of NVQ Level 3 is required, with at least 1 year of experience in a busy spa preferred, though not essential.
To succeed in this role, you should demonstrate the following attitudes, behaviors, skills, and values:
1. Flexibility to work hours and shifts, including weekends and bank holidays, and cover shifts due to illness.
2. A positive and friendly attitude towards colleagues, superiors, and guests.
3. Effective communication skills with staff and clients.
4. Ability to work in a fast-paced environment and cover treatments and spa attendant duties when required.
5. Strong interpersonal skills.
6. Confident, professional, and welcoming personality.
7. Commitment to delivering superior customer service.
8. A neat and tidy appearance, adhering to uniform requirements.
Benefits of working with The Brend Collection include competitive pay, paid holidays, staff tips, discounts at our establishments, discounted treatments and products, and reduced accommodation rates. We are committed to staff development through ongoing support and training, with opportunities for career progression within our successful company.
The Brend Collection is a family-run business with over fifty years of hospitality excellence in the West Country. We are passionate about exceeding customer expectations and value our team members who make this possible.
Availability to work 5 days out of 7, including weekends, is required. The contract is for 40 hours per week, 8 hours per day, at a rate of £13.21 per hour.
As a Spa Therapist, you will manage a wide range of luxurious treatments, ensuring each guest experiences serenity and relaxation. You should have a passion for health and wellbeing and hold the appropriate qualifications.
This role offers excellent progression opportunities, ongoing training, and a supportive work environment within a renowned local company.
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