Provision of administrative support, working within the AACCC central business administration team to assist in delivering every element of administration required to support the business function for individualised commissioned services. This includes supporting all clinical and business staff within the AACCC team
Main duties of the job
The post holder will be required to liaise with other administrative and support staff within the and a range of external contacts including other NHS ICBs, Social Services, Care Providers, Community Nurses and GPs and responding to enquiries received from the public
Post holder will work in the following pathway teams
Children and young peoples continuing care (CYPCC)
Complex Care
Roles support referrals, appeals, periods of unassessed care retrospectives, independent review and decision making, as part of the RAPIDs central team.
About us
Please note it is proposed that this post will be in scope to transfer to Frimley Health NHS Foundation Trust (FHFT) on the 1 September 2026. If you are appointed prior to 1 September 2026, you will join Thames Valley ICB initially, but it is proposed that your employment will then transfer to FHFT in accordance with TUPE/ CoSOP regulations. If your start date is on or after the 1 September 2026 it is planned that you will be employed directly by FHFT from commencement.
Job responsibilities
Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
Responsible for organising meetings for the department and planning any administrative work as required.
Answer telephone calls, taking messages and passing on accurately to the relevant department /person.
Responsible for sorting incoming post / emails and ensure distribution to the relevant people, and to ensure that all outgoing post is documented - to send post recorded delivery when requested.
Person Specification
Qualifications
* Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge, Experience
* Demonstrable experience of working in an administrative / office environment and working with computerised data systems.
* Working knowledge of Microsoft Office applications including specify e.g. Outlook, Word, Excel.
* Understanding of Confidentiality and Data Protection.
Skills, Capabilities, Attributes
* Clear communicator with good writing, data entry and telephone skills.
* Able to work on own initiative, organising and prioritising own workload to meet deadlines.
* Ability to work effectively as part of a team.
* Demonstrates commitment to continuous learning and development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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