Who You Are You are a customer-focused individual with experience in a dynamic and supportive environment. Knowledge of community equipment services is essential, along with basic proficiency in the Welsh language. You have a strong understanding of data protection requirements and communicate effectively with stakeholders. What the Job Involves As a Customer Services Assistant within the Community Equipment Service at Vision Products, you will be responsible for delivering exceptional customer care. Your primary duties involve managing telephone queries, scheduling deliveries, collections, and repairs of equipment by coordinating with clients, and ensuring the IT system is accurate and up-to-date. You will work closely with commissioners and professionals to address any service-related issues and perform essential administrative tasks. Upholding data confidentiality and adhering to health and safety guidelines are crucial aspects of the role. Skills Knowledge of data protection requirements Customer-focused with strong communication abilities Experience with a variety of IT packages Tactful and respectful interaction Ability to handle pressure and be resilient Basic Welsh Language proficiency