Overview
Client Consultant - Menswear Designer 37.5 hours (Mandarin Speaker) Birmingham
19 hours ago Be among the first 25 applicants
Job Introduction
As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.
Note: This guide represents a summary of the role; all team members are expected to be flexible in the work they undertake and department location, which may change from time to time according to the needs of the business.
Responsibilities
* Create the extraordinary by identifying and connecting with potential clients shopping in your department and quickly assess and cater to their needs in the moment
* Work as part of a team focused on creating a memorable customer experience, including selling, replenishing stock, cashing up, organising rails, hosting, and ensuring accurate data capture at POS; encourage opt-in
* Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development with personalised updates on new products and experiences based on preferences and interests, focusing on driving OB brands & your division’s key products
* Elevate our customers’ experiences by providing a seamless connection to the rest of the store and our Brand Partners, for whom you are a trusted team member
* Manage customer feedback and use it to continually raise the bar for service, sales and retail standards
* Stay ahead of the latest trends by expanding knowledge of products and competitors, striving to be an expert in your division
* Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
A Bit About You
* A great communicator who adapts style and service to suit customer needs and preferences; personalises all communication with clients and keeps My Yellow Book updated
* A sales and service expert, acting as a personal concierge to clients and introducing them to colleagues where appropriate
* Well informed with expert product knowledge and awareness of store events, services, and reasons to visit that may appeal to clients
* Connected, understanding the importance of building relationships across the shop floor and guiding clients to colleagues for additional product knowledge
* Curious, seeking to discover more about clients and staying ahead of trends and expanding product knowledge
* Tech savvy, embracing clienteling tools to manage the client book and using an omni-channel approach
* A proud shopkeeper, contributing to a clean and tidy environment, assisting with cashing up and supporting the wider team
* Flexible, responsive to business needs and willing to take on tasks beyond the role
* An example of our values, a trusted and respected team member
This role requires Mandarin language skills and is based in Birmingham.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Consulting, Information Technology, and Sales
Industries
* Retail
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