Description
Ring is looking for an organized and self‑motivated ECR Specialist to join our Executive Customer Relations Team (ECR). This is a fully remote position based in the UK.
As an ECR Specialist, you will work alongside the Product Reviews, Neighbor Advocacy, Legal, PR, Community, and Social Media teams at Ring. You will respond to highly complex cases involving escalations, senior leadership escalations, trust and safety issues, social media posts, and Amazon Reviews. The right candidate will thrive in a fast‑changing, collaborative environment where people are driven, enthusiastic, collaborative, and not afraid to take risks.
Operating hours: 8 am to 6 pm seven days a week. Successful candidates will work a rotational shift within these hours.
A Day in the Life
Your day starts by addressing social media posts and direct messages, escalations from internal stakeholders, and new Amazon reviews. You then work on pending cases, dive deep to identify root causes, consult with stakeholders, and resolve them.
Key Responsibilities
* Respond to complex, fast-moving, and unexpected communication challenges, including social media, Amazon Reviews, and customer escalations.
* Reply privately to customer reviews, providing technical insights and recommendations.
* Troubleshoot technical issues for Ring customers.
* Collaborate with team members to resolve escalations.
* Utilize all available resources to solve problems.
* Provide exceptional technical assistance and customer service for highly escalated challenges.
* Identify and report on noteworthy developments and trends.
* Work on PR and Communications issues on social media.
* Identify and raise system errors and technical issues.
About the Team
The ECR team is Ring's highest‑level escalation department, handling executive escalations, Amazon reviews, security and safety cases, social media, and community support across European markets. We act as the final point of resolution for the most complex and sensitive customer issues in the EMEA region.
Basic Qualifications
* Bachelor's degree or equivalent.
* At least two years of experience in Customer Service or Social Care.
* Fluent in Dutch and English.
Preferred Qualifications
* Experience working with cross‑functional teams.
* Strong analytical skills, attention to detail, and effective communication abilities.
* Passion for delivering exceptional service.
* Fluency in Dutch, both written and verbal.
* Experience managing multiple projects, prioritizing, planning, and managing time.
* Experience in editing, copy‑editing, and proofreading.
* Demonstrated history of solving complex problems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company
Ring of Security Limited (UK)
Job ID
A10419665
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