Job Description
JOB TITLE: Service Delivery Manager
LOCATION: Rugby
SALARY & BENEFITS: Up to £65,000 | Bonus | Company car
ABOUT THE SERVICE DELIVERY MANAGER OPPORTUNITY:
* Oversee IT service delivery and ensure alignment with business needs and SLAs.
* Serve as the primary liaison between business units and IT.
* Work closely with infrastructure and operations teams to maintain stable, proactive services.
* Track and manage operations, projects, and service processes.
* Ensure continuous improvement and optimization of IT services.
* Manage and maintain relationships with external vendors and monitor their performance.
* Provide escalation support and manage task allocation and prioritization.
* Ensure systems support business requirements effectively and securely.
* Represent IT in internal/external meetings and ensure compliance with health, safety, and environmental policies.
ABOUT YOU:
* Strong understanding of ITIL and service management best practices.
* Experience managing outsourced IT operations and vendor relationships.
* Strong communication and stakeholder management skills.
* Project management experience, including creating Statements of Work (SOW).
* Ability to produce reports, trend analyses, and presentations.