Job Description
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2nd / 3rd Line Support Engineer (MSP)
Location: Basingstoke
Salary: £38,000 – £45,000 per annum
We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team.
This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.
The Role
* Providing high-quality technical support remotely and onsite
* Acting as an escalation point for complex support issues
* Delivering infrastructure and cloud projects from design through to implementation
* Configure, support, and maintain networks and firewalls
* Working closely with customers to understand technical challenges and provide effective solutions
* Carrying out site visits, system upgrades, and planned maintenance
* Producing clear technical documentation and handovers
Required Experience & Skills
* Proven experience in a 2nd / 3rd Line role within an MSP
* Strong background supporting Windows Server and Microsoft 365 environments
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* Experience with virtualisation technologies (VMware and/or Hyper-V)
* Solid understanding of networking and security, including firewalls and VPNs
* Familiarity with backup and business continuity solutions
* Confident communicator with excellent customer-facing skills
* Ability to manage multiple priorities and work effectively under pressure
* Full UK driving licence