We are recruiting on behalf of a well-established Hereford-based business seeking a proactive and detail-focused Operations Coordinator to join their team on a full-time permanent basis. Reporting to the Operations Manager, this full-time, permanent role offers the opportunity for a customer focused candidate with warehousing and logistics knowledge to play a key role in contributing to the business’ wider operational improvements. What you can expect: * Salary: £28,000 – £33,000 per annum, depending on experience * Full-time, permanent position * Monday to Friday, 8:00am – 5:00pm * Free hot and cold lunches provided daily * Discretionary company bonus scheme What you will be doing: * Manage all UK-based logistics * Liaise with all our UK-based couriers, managing daily manifests, delivery queries, etc * Work with the cross-functional teams to act as facilitator and communicator of customer complaints and escalations * Work with the compliance team to accurately record and detail customer complaints and escalations. * Manage, record and report on wholesale/dispatch related errors and non-conformances * Drive continuous improvement initiatives on cost and service, maintaining strict SLAs with UK-based freight-forwarders and carriers * Collaborate with sales, customer service, production and warehousing operations to ensure smooth coordination of shipments ...