Principal Accountabilities Working as part of a team to carry out a wide range of support tasks including but not limited to: preparation of invoices; logging and approving of technician expenses; processing and checking of job sheets and weekly timesheets; To be flexible and carry out any duties within your skills and capabilities Ensure full support is provided to convert accrued revenues into sales invoices within the timescale enforced by company policy taking shared ownership with Ops Ensure all relevant job information is stored and maintained correctly to meet SOX requirements Liaison with both internal and external customers in an approachable, friendly and helpful manner with thorough follow up In line with Company guidelines and processes, including its SOX requirements, create customer accounts and credit limits. To make appropriate verbal & written contacts with customers to ensure that payments are with received within agreed credit terms To determine an appropriate escalation procedure, including legal action where necessary, when debts become past due for payment To communicate overdue debtors to the appropriate individual within Team and coordinate the actions taken to recover the debt. To issue, on a regular basis, the "On Stop" and "Cash Only" lists to all appropriate personnel Actively promote the Core Values within all work based activities Skills And Knowledge Required A substantial working knowledge across a range of clerical, secretarial and administrative functions; In-depth Solomon knowledge, Microsoft software knowledge i.e. Excel, outlook, Windows Explorer, internet explorer. Working Conditions Office based in Kendal. Working as part of a team Occasional travel to other TEAM locations Systems And Equipment Used SL7 or similar Desktop/laptop computers MS Office etc. Other Information Embrace the Core Values and follow them at all times Effective communication and interpersonal skills is a must Unless exceptional circumstances prevail no holiday will be approved during the financial month end or the financial year end and that during these periods you will be expected to work overtime when requested to do so.