About us
Science Museum Group is here to inspire futures. We aim to grow visitors' science capital and deepen engagement with Science, Technology, Engineering, and Maths (STEM).
Visitor Experience Department
The Visitor Experience department is responsible for managing queues and access to the museum by the general public and school groups; up‑selling paid galleries and promoting donations and Gift‑Aid on all museum ticket desks; ensuring the smooth running of our commercial experiences in Power Up and the IMAX Theatre; and supporting ad‑hoc activities in our Enterprises and Visitor Experience areas, such as the Visitor Fundraising desk.
We are recruiting for Visitor Experience Assistants
These roles are based at the Science Museum in London with the following hours available:
* 35 hours per week – 7 hours per day (usually 9:15‑5:15, 9:30‑5:30 or 10‑6) on a fixed rota pattern working every other weekend.
* 14 hours per week – 7 hours per day (usually 9:15‑5:15, 9:30‑5:30 or 10‑6) every Saturday and Sunday.
* 10 hours per week – 5 hours per day (usually 10‑3 or 11‑4) every Saturday and Sunday.
About the role
As a Visitor Experience Assistant, you will be a point of contact for our visitors and thrive to ensure their visit reflects the Science Museum's mission of Inspiring Futures. You will provide high‑quality customer service; handle sales and cash; manage queues; usher customers; promote Gift‑Aid and donations; and provide information to our visitors. Assisting the department reach its targets, you will also proactively up‑sell Museum attractions.
About you
Regardless of your experience, if you’re ready to utilise your communication skills and motivated attitude, we want to hear from you! You will have good communication skills and a friendly and accommodating attitude. Your high level of customer service or willingness to learn the skills to become truly visitor focused will enable you to work and build relationships with a range of people. You will embody a welcoming approach for our visitors, possessing the confidence to engage with visitors to understand their needs and promote Museum activities. You will enjoy working during busy Museum periods, with the ability to remain focused and use your initiative.
Applying
View the Vacancy Information Pack listed under ‘Attachments’ on the vacancy listing on our website for more details about the role and the application process or click ‘Apply Online’ to submit an application.
What we offer
Working with a world‑leading museum group that offers access to truly unique environments and collections, you’ll benefit from the perks below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
* Meaningful work – we are a mission‑led organisation where the work you do supports us in Inspiring Futures.
* Career growth – enhanced support with personal and professional development.
* Work/life balance – 27 days annual leave in addition to bank holidays, along with flexible policies.
* Health & Dental Insurance – extra peace of mind from day one.
* Wellbeing – access to an employee assistance programme, the Unmind app, and other wellbeing support.
* Colleague networks – informal forums for colleagues to discuss topics of shared interest and lived experience.
* Enhanced contributory pension – to support you in saving for the future.
* Interest‑free loans – when you need a little extra cash for life events or home improvements.
* Great discounts – free entry to exhibitions, discounts in our shops and cafés, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable of continuing to Inspire Futures.
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