Positions: Customer Transaction Specialists
Location: Head Office (Park Gate)
Salary: £45-60k OTE (Basic + Commission)
Work Pattern: 5-Day Working Week with 1 weekend off per calendar month
***Applicants must hold a Full UK Driving Licence ***
About Us:
At Carsa, we're not just in the business of selling cars; we're in the business of creating exceptional experiences. As a forward-thinking and customer-centric company, we've positioned our customers and colleagues at the heart of everything we do. Our ethos revolves around making the car buying journey seamless for our customers while ensuring the delivery of excellent customer service at every touchpoint.
With a proud presence across six retail outlets nationwide, Carsa maintains industry leadership with a commitment to high group standards. Our state-of-the-art preparation center ensures that each vehicle meets our stringent quality benchmarks, reflecting our dedication to excellence.
As we embark on an exciting phase of growth, Carsa is set to expand its retail arm in the near term, offering a multitude of opportunities for passionate individuals to join our team.
The Position:
Due to our continued growth, we are seeking a dynamic and experienced Sales Executives, as well as Trainee Customer Transaction Specialists, to join our team at Head Office.
Customer Transaction Specialists:
Ideal for a seasoned sales professional who thrives in a fast-paced environment.
Based at our Head Office in Park Gate, serving as the 'hub' where sales and communication with our customers take place.
Engage with customers through Zoom, phone, live chat, and email, ensuring a varied and dynamic workday filled with opportunities.
Responsibilities include selling and delivering pre-owned vehicles, offering the opportunity to earn in excess of £60,000 per annum.
Commission structure includes incentives for units sold and delivered, F&I products, and Customer Satisfaction bonuses.
Essential Skills, Qualifications & Behaviors:
· Excellent face-to-face customer service skills
· Committed, reliable, and well-presented
· Ability to build rapport quickly
· Excellent telephone manner
· Excellent negotiation skills
· Passion to succeed
· Creative thinking
Joining Carsa means becoming part of a professional and empowering work culture where every team member is essential to our shared success. If you have the 'Emotional Spark' that comes with an enthusiastic and motivated character, an obsession with providing outstanding customer service, and the ability to bring an empathetic, attentive, and friendly personality to our team, then we invite you to apply for the Customer Transaction Specialists or Trainee Customer Transaction Specialists position today.
Benefits:
· 5-Day Working Week with 1 in 3 weekends off
· Free on site parking
· Life assurance and critical illness
· 28 days holiday (including Bank Holidays) – increasing with length of service
· Automatic Workplace pension scheme
· Preferential Car-Purchasing Schemes
Job Types: Full-time, Permanent
Pay: Up to £60,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Ability to commute/relocate:
* Southampton SO31 1BX: reliably commute or plan to relocate before starting work (required)
Experience:
* Sales: 1 year (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person