Summary Joining AXA XL as an Underwriting Support Assistant is a great foundation step to launch your career within insurance. Whether you have some basic Insurance experience and are ready to take the next step up within Insurance or are looking for your first step on the ladder we have plenty of support available to help you take that next step Wage Competitive Competitive wage offered Check minimum wage rates (opens in new tab) Training course Financial services administrator (level 3) Hours Monday to Friday - 35 hour work week. Shifts TBC 35 hours a week Start date Monday 21 September 2026 Duration 1 year 3 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Document Management: Scanning, uploading, and organizing documents related to applications, quotes, and underwriting decisions. Inputting Policy Data: Entering information from insurance documentations into the company’s underwriting system. Updating Client Information: Maintaining and updating existing policies, including coverage changes, endorsements etc. Policy Checks; Preparing reports for the Underwriters, including performing sanctions checks. Data Verification: Reviewing and verifying the accuracy of data entered, ensuring it matches supporting documents or source information. Where you'll work 80 Civic Drive Ipswich IP1 2AN Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider DAVIES LEARNING SOLUTIONS LIMITED Training course Financial services administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles. Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers. Collaborate with and support financial services teams with planned and ad-hoc tasks or projects. Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate. Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements. Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements. Handle data safely and securely and share information in compliance with data protection legislation and organisational policy. Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs. Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation. Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience. Plan, organise and prioritise own tasks, managing time and resources effectively. Identify opportunities for continuous improvement and recommend solutions to improve processes. Apply current and developing sustainable principles and techniques relative to role. Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry. Work in line with organisational equity, diversity, and inclusion policies. Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles. Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers. Collaborate with and support financial services teams with planned and ad-hoc tasks or projects. Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate. Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements. Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements. Handle data safely and securely and share information in compliance with data protection legislation and organisational policy. Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs. Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation. Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience. Plan, organise and prioritise own tasks, managing time and resources effectively. Identify opportunities for continuous improvement and recommend solutions to improve processes. Apply current and developing sustainable principles and techniques relative to role. Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry. Work in line with organisational equity, diversity, and inclusion policies. Training schedule This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship. Requirements Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Problem solving skills Presentation skills Administrative skills Analytical skills Team working Creative About this employer AXA XL is a dynamic and innovative leader in the global insurance industry, renowned for its commitment to providing tailored solutions and fostering a collaborative, inclusive culture. As part of the AXA Group, AXA XL offers exciting opportunities for professionals eager to make a meaningful impact through cutting-edge risk management and specialty (re)insurance services. With a focus on innovation, continuous learning, and career development, AXA XL empowers its employees to thrive in a fast-paced environment while contributing to impactful projects that shape the future of risk solutions worldwide. Join AXA XL and be part of a forward-thinking team dedicated to excellence and growth. https://axaxl.com/ (opens in new tab) After this apprenticeship The primary purpose of the Underwriting Support Assistant role is to perform tasks supporting the existing Underwriting book of business, whilst developing the necessary skillset to liaise with key internal stakeholders. Ask a question The contact for this apprenticeship is: DAVIES LEARNING SOLUTIONS LIMITED The reference code for this apprenticeship is VAC2000009601.