Overview
Join our team at M&S as a Customer Assistant in the Fashion, Home & Beauty section in Omagh. You will be a brand ambassador who’s ready to recommend our newest fashion items and provide remarkable service to ensure customers feel valued every time they shop with us. This role involves working as part of a team to create a great inclusive store environment and supporting the local community.
Note: Due to operational requirements, some successful candidates may be asked to work up to full time during the weeks commencing 14th and 21st December.
Work Pattern
* Sunday 11:00-20:00
* Saturday 16:00-20:00
Job Description
Purpose To deliver a great shopping experience for our customers by putting customers before tasks and championing our products. You will be the voice of the customer helping us continually improve as the face of the business.
Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy and ensure shelves are stocked
* Monitor and contribute to daily sales targets, promotions and selling opportunities
* Proactively engage with customers, understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend products and services
* Receive training to utilise digital tools and communication channels to deliver for the customer
Qualifications / Capabilities
* High levels of customer service
* Attention to detail and commitment to delivering excellent work
* Open to feedback and able to act on it
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Ability to build positive relationships and be a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is committed to inclusion, diversity and equal opportunities. We encourage flexible working and will provide reasonable adjustments to the recruitment process where needed.
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