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Apply to: Customer Service Apprenticeship - London
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Customer Service Apprenticeship - London
Customer Service Apprenticeship - London
, Apply From: 21/07/2025
Learning Provider
Delivered by PARAGON EDUCATION & SKILLS LIMITED
Employer
G3 WORLDWIDE MAIL (UK) LTD
Vacancy Description
We are seeking a motivated apprentice to join our London team based in Hounslow. This role offers a unique opportunity to gain hands-on experience, predominantly supporting the Customer Service team as well as providing support to other business areas as needed.
This apprenticeship offers structured training and mentorship in Customer Service and the chance to build a solid foundation for a career in Customer Service. Recruitment for this position will be in conjunction with our chosen apprenticeship provider.
Responsibilities:
* Proactively provide customers with accurate track and trace information and escalate where necessary to second line customer support.
* Present a professional image of the company to all at all times.
* Receive and resolve customer service queries and/or complaints in a timely manner.
* Respond to customer requests for collections, ensuring all service-related issues are met.
* Liaise with the appropriate service supplier to arrange collections where necessary.
* Record full and timely details of all customer contacts within relevant systems.
* Ensure accurate documentation is completed and passed to relevant internal department/s where necessary.
* Ensure all reports are completed accurately and in a timely manner.
* Ensure all customer service and sales procedures are followed at all times.
* Maintain an awareness of operational and routing procedures.
* Escalate all problems that cannot be resolved to the Customer Service Manager.
What do we offer?
* Apprenticeship Salary.
* Life Assurance 2 x salary.
* 25 days holiday per annum + bank holidays (increases with length of service).
* Employee Assistance Programme.
Key Details
Vacancy Title
Customer Service Apprenticeship - London
Employer Description
Spring GDS has helped businesses with international shipping needs since 2001. We specialise in finding the most efficient and hassle-free delivery solutions, using our creative expertise in cross-border logistics. Our goal is to make it easy for you to reach customers anywhere in the world.
Vacancy Location
Unit A1, Parkway Trading Estate Hounslow TW5 9QA
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000332636
Key Dates
Apply From
21/07/2025
Closing Date For Applications
2025-09-02 23:59:59
Interview Begin From
Possible Start Date
2025-09-09 00:00:00
Training
Training to be Provided
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Level 2 Apprenticeship.
Learning Provider
PARAGON EDUCATION & SKILLS LIMITED
Skills Required
Communication skillsAttention to detailCustomer care skills
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