Job Summary
Are you great at communicating, highly motivated, well organised with the ability to perform effectively under pressure? Are you able to work flexibly and multitask?
Would you like to be part of a brand new role within our practice where no two days are the same - from booking patient appointments, sending referrals, processing medical correspondence to signposting patients to appropriate services. We are looking for an experienced, dynamic team player to join our friendly practice team at Streets Corner Surgery
Main duties of the job
The Practice Care Coordinator will work collaboratively across all administrative areas within the practice. This is a varied key role to include being the first point of contact to patients and visitors. Aswell as communicating with external secondary services to process and action requests. Ensuring a professional, efficient, seamless service is provided to all our patients.
About Us
Streets Corner Surgery is a busy practice with a very dedicated team of clinicians offering a range of services to our patients.
We encourage a friendly yet professional atmosphere.
We are CQC rated GOOD and strive to deliver a high standard of care to our patient population.
Details
Date posted
29 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A1146-25-0002
Job locations
Lichfield Road
Walsall Wood
Walsall
WS9 9NP
Job Description
Job responsibilities
Job Responsibilities
The following are the core responsibilities of the Practice Care Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Responsibility of opening/closing the practice and turning off/on security alarms to ensure the practice is ready to welcome patients and safely secure at night
Using Word, Excel, Outlook and Emis Web to facilitate the smooth operation of the practice through efficient and effective administrative support
Monitoring multiple email inboxes and postal mail to ensure appropriate action taken for incoming correspondence
Checking for new patient registration forms, change of contact details and complaints
Registering of new and temporary patients
Granting online access to patients, maintaining good working knowledge of the NHS app, Emis Web and digital procedures including electronic record access and third-party consent whilst ensuring GDPR guidance is followed
Booking appointments and dealing with queries from patients, secondary care services and external organisations
Signposting patients to services where appropriate
Processing referrals and checking the eRS worklist data
Logging and dealing with requests for reports, letters and copies of medical records from patients and external organisations
Taking payments for private letters, reports and medicals
Ensuring mandatory training is competed in a timely manner
Liaising with local pharmacies
Job Description
Job responsibilities
The Following Are The Core Responsibilities Of The Practice Care Coordinator. There May Be On Occasion, a Requirement To Carry Out Other Tasks; This Will Be Dependent Upon Factors Such As Workload And Staffing Levels:
Responsibility of opening/closing the practice and turning off/on security alarms to ensure the practice is ready to welcome patients and safely secure at night
Using Word, Excel, Outlook and Emis Web to facilitate the smooth operation of the practice through efficient and effective administrative support
Monitoring multiple email inboxes and postal mail to ensure appropriate action taken for incoming correspondence
Checking for new patient registration forms, change of contact details and complaints
Registering of new and temporary patients
Granting online access to patients, maintaining good working knowledge of the NHS app, Emis Web and digital procedures including electronic record access and third-party consent whilst ensuring GDPR guidance is followed
Booking appointments and dealing with queries from patients, secondary care services and external organisations
Signposting patients to services where appropriate
Processing referrals and checking the eRS worklist data
Logging and dealing with requests for reports, letters and copies of medical records from patients and external organisations
Taking payments for private letters, reports and medicals
Ensuring mandatory training is competed in a timely manner
Liaising with local pharmacies
Person Specification
Qualifications
Essential
* Excellent communication skills
* IT skills
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
* Problem solving skills
* Smart, polite and confident
* Planning and organising
* Performing under pressure
* Adaptability
Desirable
* Experience of working within General Practice
* Experience of working with Emis Web
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
Person Specification
Essential
* Excellent communication skills
* IT skills
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
* Problem solving skills
* Smart, polite and confident
* Planning and organising
* Performing under pressure
* Adaptability
Desirable
* Experience of working within General Practice
* Experience of working with Emis Web
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Streets Corner Surgery
Address
Lichfield Road
Walsall Wood
Walsall
WS9 9NP
Employer's website
https://www.streetscornersurgery.nhs.uk (Opens in a new tab)
Employer details
Employer name
Streets Corner Surgery
Address
Lichfield Road
Walsall Wood
Walsall
WS9 9NP
Employer's website
https://www.streetscornersurgery.nhs.uk (Opens in a new tab)
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