Overview
Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd. We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Know customers and serve them with passion and pride, providing great natural service.
* Actively encourage customers to provide feedback on their shopping trip through the "have your say" survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
* Put the training you have received into practice to ensure safe working practices.
* Participate in seasonal, community and charity events to create a welcoming atmosphere.
* Be knowledgeable about store performance and understand your part in delivering profit.
* Be yourself, live the company values, make everyone feel welcome and follow policies.
* Clock in and out at the start and end of your shift to ensure accurate pay for hours worked.
* Keep yourself, colleagues and customers safe by following security procedures and using safety equipment where available.
* Follow the Think 25 policy when serving age-restricted products to all customers.
* Respond quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Work in a clean, tidy and organized manner and keep aisles clear of obstruction.
* May be responsible for running the shift in the absence of the Shift Leader or Store Manager.
* Follow all training to keep yourself, others and the store safe and compliant with the law.
* If this store has a Post Office Local, duties will include day-to-day Post Office operations and you may be required to undergo a Post Office financial and criminal conviction background check; if checks fail, the job offer may be withdrawn.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks different for each of us. We welcome chats about flexible working and will discuss how we can support you during your application process.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list of benefits, please click here and scroll to the bottom of our Careers Page.
As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means the benefits we offer may differ from those available at Tesco.
Community Involvement
Being part of the community is at the heart of what we do. We support local charities and groups and partner with national organisations. We’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Our colleagues often go the extra mile to support the causes they care about.
Diversity & Inclusion at One Stop
We’re an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. Everyone is treated fairly and with respect. Diversity and inclusion are central to our values. As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all and offer reasonable adjustments throughout the recruitment process to ensure fair opportunities. For accessibility information, please click here. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please click here.
*One Stop reserves the right to withdraw the vacancy before the closing date if a successful application is received earlier. We encourage you to submit your application as soon as you can.*
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