Bury St Edmunds
£34,000 - £40,000 DOE
Hybrid Opportunity
We are searching for a Sales Support Coordinator on behalf of our client to provide structured, end to end support to the sales function. The role focuses on coordinating orders, pricing, and sales documentation, working closely with sales colleagues and internal teams to ensure commercial activity is delivered accurately, efficiently, and in line with agreed timelines.
Key Responsibilities:
Processing customer orders accurately and efficiently from receipt through to invoicing and preparation for dispatch
Liaising with logistics providers and freight partners to coordinate shipments and deliveries
Providing professional customer support via telephone and email
Proactively identifying customer requirements and offering appropriate advice or solutions
Managing enquiries, preparing quotations, and following up throughout the sales process
Maintaining accurate and up to date records within internal business systems
Coordinating delivery schedules with planning, purchasing, and supply teams
Preparing export and shipping documentation for international orders
Supporting finance processes, including managed payment terms and documentation
Handling customer complaints and returns, including preparation of credit requests
Assisting with credit control activities through monitoring account status and payments
Requirements:
Previous experience in sales administration, order processing, customer service, or a similar commercial support role
Experience using CRM systems
Strong IT skills, including Microsoft Office applications
A customer focused, solution driven approach to work
Ability to work independently while collaborating effectively within a wider team
Strong attention to detail and ability to manage complex, multi stage processes
If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed).