JOB PURPOSE
Optimizes warehouse loading and ensures orders can be executed as written, delivering a highly competitive service level to CL Operations.
RESPONSIBILITIES
1. Confirms new orders and order changes.
2. Allocates prep space.
3. Optimizes warehouse loading and order flow.
4. Solves availability issues caused by Operations Departments.
5. Administers operational fees.
6. Adheres to Central Operations processes.
1. CONFIRMS NEW ORDERS AND ORDER CHANGES BY:
* Reviewing confirmation requests made by Project Managers and Project Assistants for equipment shortages and obstacles that may create problems for Operations.
* Working on solutions with PM on any necessary changes (time, space, and gear) required before the show can be confirmed.
* Engaging in creative problem solving to ensure that as many shows as possible can be confirmed while at the same time not overwhelming the warehouse. Solutions include exempting Ops from testing or prepping gear, shifting important times to off-hours, shipping equipment early and so on.
* Ensuring that PMs and Reps have expectations which are in alignment with the warehouse staff. This includes managing PM and Rep expectations about risks relating to uncontrolled third-party dependencies such as gear required from trucks that return the day of prep, or S2S moves that are scheduled on a just-in-time basis.
2. ALLOCATES PREP SPACE BY:
* Allocating prep space based on a proportional ratio of workspace to order size such that realistic prep space is supplied based on the overall size of the order. The larger the order, the smaller ratio of prep space to order size. The smaller the show, the larger the ratio of prep space to order size.
* Ensuring that minimal prep space is assigned to orders so that floor space is not wasted thus causing issues for future orders that want to confirm.
* Managing prep space expectations such that the PM and Rep understand the limits or restraints placed on their show as it relates to available prep space.
* Reviewing prep space allocation as the prep date nears and voluntarily increasing prep space should extra space be available without putting other opportunities at risk.
* Engaging in creative problem solving to resolve prep space conflicts such as moving prep times, staggering prep processes, and other options regardless of how unconventional which resolves issues.
3. OPTIMIZING WAREHOUSE LOADING AND ORDER FLOW BY:
* Monitoring the warehouse workload and requesting PMs to update existing orders to smooth out warehouse workload and create space when new orders or changes are requested.
* Communicating with Warehouse Supervisor about any special requests or needs, outside of standard processes, that are needed for the execution of specific orders (i.e., pulling and staging a show after-hours and in front of the dock doors for an after-hours or early morning ship date/time).
* Ensuring any orders released to the warehouse for processing can be fully executed without added communication between the warehouse and Central Operations once shop ordered. This includes verifying availability of all items on the order and resolving issues as needed, as per Section 4.
4. SOLVES AVAILABILITY ISSUES CAUSED BY OPERATIONS DEPARTMENT BY:
* Resolving non-show related shortages through the most cost-effective manner (getting a show to substitute gear, S2S, sub-rental, purchase) and pushing the solution proposal to either AM or PM for approval or implementation.
* Resolving and managing inventory and availability issues that occur when the shop is pulling an order (late show return, inventory error, etc.).
* Assigning inventory checks to the shop as needed to ensure inventory accuracy.
5. ADMINISTERS OPERATIONAL FEES BY:
* Determining shop opening fees based on standard rates, schedules and the work requested.
* Ensuring maximum operational value is realized for fees charged to shows.
6. ADHERES TO CENTRAL OPERATIONS PROCESSES BY:
* Following processes as detailed on flowcharts, without exception.
* Questioning supervisor on items which need further clarification you are not in agreement with or are not comprehendible.
ESSENTIAL ATTRIBUTES FOR SUCCESS IN THIS ROLE
PERSONAL ATTRIBUTES
* Organized and detail oriented.
* Excellent verbal and written communication skills.
* Exhibits leadership and support.
* Results driven.
PROFESSIONAL ATTRIBUTES
* Advanced computer skills, proficient with Microsoft Office applications, Excel, SharePoint, Zoom, Teams.
* Creative problem-solver.