The Opportunity
Are you passionate about compliance, systems, and risk management? Do you thrive on detail, process improvement, and empowering managers to lead confidently? We’re looking for a HR Operations Manager who will shape our HR operations for excellence.
You’ll be part of our small but very busy team, where no two days are the same. This is a hands-on leadership role where you’ll manage HR processes, develop robust systems, and provide strategic insight to keep us ahead of the curve.
About the role
The HR Operations Manager role oversees the People team administration and payroll processes and procedures, managing governance and ensuring all data held, and reported from the organisation’s People system is accurate and up to date.
1. Deliver precise and compliant HR operations in a timely manner and with the highest degree of accuracy
2. Managing HRIS, payroll, data integrity, compliance, and policy implementation.
3. Design and optimise workflows and HR processes for efficiency.
4. Maintain and develop accessible HR policies, templates, and resources for best practice and accessibility.
5. Manage technical queries (payroll, statutory leave, annual leave, contract changes).
6. Oversee multiple HR and payroll databases and leverage automation for accuracy and efficiency.
7. Manage reporting (absence, turnover, new hires etc) for data driven insights and impact reporting.
8. Support the Head of HR in developing and implementing a new People Strategy and managing organisational change.
What we are looking for
9. Excellent organisational, administration and Microsoft office skills are essential.
10. Minimum 5 years’ experience of managing a team in a HR or payroll setting with a good understanding of employment law and payroll processes.
11. Ability to influence and engage senior stakeholders.
12. High level influencing and communication skills.
13. Ability to multitask, work well under pressure and ability to use own initiative.
14. Proven ability to create processes—not just follow them—driving innovation and efficiency.
15. Strong knowledge of employment law and HR compliance.
16. Strong stakeholder management and communication skills.
17. Payroll experience would be beneficial.
18. Technical knowledge and skills for statutory leave, contracts, calculations, payroll, reporting and data analysis.
19. Resilient, detail-driven, and passionate about process improvement.
20. HR audit experience.
21. CIPD Level 5 desirable