Responsibilities
Whilst we strive to provide a market‑leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer’s concerns are dealt with in a professional manner, we’re on the lookout for those with great communication skills!
* Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
* Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre‑determined timescales.
* Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.
* Formulating a thorough written response to concerns/complaints whereby you explain your findings.
Qualifications
Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management? Do you enjoy investigating and finding resolutions?
* Excellent communication skills – both written and verbally.
* Good at building and maintaining relationships with customers and stakeholders across the business.
* Effective time management and managing expectations.
* Previous experience in either Lettings or in a complaint‑handling role is desirable, but full training will be given.
* Self‑motivated – able to work independently whilst maintaining a role as part of our team.
Benefits
Countrywide is part of the UK's largest Property Services Group, and we are looking for a Customer Complaints Administrator to join our friendly team.
* Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing.
* Day off on your Birthday!
* Pension Scheme.
* Great work life balance.
* Perks at Work – Discounts on products and services including electrical & travel.
* Cycle to work scheme.
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