Company Description
Benefits of working at Together
1. 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
2. Free access to company holiday homes
3. Buy & sell holidays
4. Discretionary annual bonus plus an additional Shared Reward Bonus
5. Matched pension contribution
6. Health cash plan plus Private medical insurance
7. Life assurance and Critical illness cover
8. Travel season ticket loans and Ride to work scheme
9. Free local gym access
10. Local bar / restaurant discounts
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Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
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Job Description
As an Operations Manager, you will be responsible for overseeing the operational aspects of the Corporate Lending Team, ensuring efficient and high-quality service delivery to Customers, Intermediaries and Sales Teams.
Working alongside our other Operations Manager, you will be managing small teams and be responsible for the delivery of excellent customer service, optimisation of processes, handling escalations, and ensuring the smooth execution of lending transactions.
You will play a critical role in improving client satisfaction, driving operational efficiency, and ensuring compliance with internal lending standards.
As a Operations Manager, we are looking for someone to:
11. Oversee day-to-day operations related to corporate lending, ensuring that transactions are processed accurately and efficiently
12. Serve as a key point of contact for Brokers, addressing escalated issues and ensuring prompt resolution of complex or sensitive matters
13. Oversee the handling of inquiries, complaints, and service requests, ensuring they are addressed promptly and accurately
14. Identify areas for improvement in operational workflows, systems, and customer service processes
15. Implement best practices to streamlining operations, reducing processing times, and minimizing errors
16. Track and report on key performance metrics related to operational activities, including workflow management, customer and client satisfaction levels, along with operational efficiencies
17. Act as a liaison between the operations team and senior management, providing updates on operational performance and any significant issues affecting service delivery
Qualifications
Essential
18. Experience in financial services; operations management, customer service, or a related role
19. Strong knowledge of commercial /corporate lending products and services, including loans and account management
20. Experience in managing teams and improving operational workflows
21. Strong customer service orientation with the ability to manage escalations and complex client needs
22. Effective communication and interpersonal skills to work with both internal teams and external clients
23. Knowledge of financial services/ lending compliance and regulatory requirements
24. Proficiency with lending systems, CRM software, and operational tools
Additional Information
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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.