Passenger Transport Technical and Contracts Officer
Salary: £27,254 - £28,598 per annum
Hours per week: 37 hours
Interview date: Thursday 7 May 2026
We are looking for two dedicated Passenger Transport Technical and Contracts Officers to join our Passenger Transport Unit.
Responsibilities
In this role, you will support the Senior Transport & Contracts Officers in the bus team managing public and mainstream education transport. You will oversee contractor performance, monitor transport arrangements, and communicate with schools, operators, and local authorities to ensure the smooth operation of home-to-school and public transport services. You will also assist with contract reviews, procurement processes, and the analysis of survey data to improve service efficiency.
You will play a key role in managing transport disruptions caused by roadworks, attending meetings to assess their impact and implementing solutions that minimise inconvenience. Strong communication skills are essential, as you will handle enquiries and complaints from the public, schools, and transport providers, ensuring any issues are swiftly resolved.
Qualifications
To succeed, you should have a BTEC National or equivalent qualification or relevant experience in transport provision, highways, or passenger transport. You should also be confident in using Microsoft Office and have strong problem‑solving skills and the ability to work under pressure. Knowledge of transport legislation, safeguarding, and health and safety would be an advantage.
Benefits
Our hybrid working model means office staff are on site for at least half their hours, community‑based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.
Equal Opportunities
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion
Disability Confident Employer
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